Frequently Asked Questions

& Their Answers

How do I claim a warranty if I run into any problems with my product?

If your product comes under the manufacturer's warranty policy, we will help/guide you to claim it in case you run into any problems. Most of the time, you need to reach the nearest service center of the product manufacturer with your warranty card or bill and they will take care of it.   

But sometimes, for any reason, if you can't reach them, we will help you claim it (Note that it may be charged extra as we will bear the extra shipping cost). For more information on this, contact us by Clicking Here or Call/WhatsApp our customer care number @ 8763822440.

How To Purchase Your Products Offline?

You can purchase our products offline by coming to our physical store. Click Here to know the exact location/address of our physical store.

I Need Help Choosing The Right Product.

You can contact us by Clicking Here or Call/WhatsApp our customer care number @ 8763822440. And then we will help you choose the right product for you as per your requirements😃.

How to pay for the online order?

On the checkout page you will fine various payment options.
  

If you choose “Pay with UPI QR Code”, then you can directly send payment using any UPI apps like Phonepe, Google Pay, Paytm etc. Remember that after choosing this option, follow the respective instructions given in the page.

  

If you choose “Pay Via RazorPay”, then you can send payment using any debit card, credit card, UPI, wallet etc.

  

If you choose “Cash On Delivery”, then you will need to pay the delivery person while receiving the product.

Is There Any EMI or No-Cost EMI Available?

 

Yes, the EMI option is available if you choose the “Pay Via RazorPay” payment option during checkout. Then choose the appropriate options in the respective page.

  

Regarding No-Cost EMI, it is applicable to specific products only. You can find No-Cost EMI related offers on our offer page.

  

For more information related to EMI and No-Cost EMI contact us by Clicking Here or Call/WhatsApp our customer care number @ 8763822440.

I am getting errors while placing orders.

Please check that you have completed the billing form correctly during checkout time. Not putting the right information in is a common mistake many customers make & this causes errors during placing orders.

  

If you are sure that you are doing all right and still facing any problems while placing orders, you can contact us by Clicking Here or Call/WhatsApp our customer care number @ 8763822440.

When will the product be delivered?

If you are from the Balangir city, you will generally receive the product very fast (within a few hours or 1-2 days). If you are from any other city in India, the product will be delivered mostly within 3 to 7 days.
  

Please keep in mind that sometimes the delivery may be delayed due to unforeseen circumstances (for example, public holidays, heavy rain, etc.).

How to track my order?

Please go to the "Track Order" page to know the status of your products from our side. Once we dispatch your product, we will send you the relevant tracking code of the courier from which we are dispatching the product. Then you can track your product's status by going to the courier's website and using your unique tracking code there.
  

You will find more information regarding this on our Track Order page.

How to return or exchange the product?

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How to use coupons?

On the cart or checkout page, you will find the option to type in your coupon code. Use the coupon code there to redeem it and get relevant discounts or offers. 

How to find my required products? What to do if I cannot find the product I need?

You can find your required product easily by using the search options. Go to the search option & type in your product name. Then you will find your products in the search results. 

  

If you are unable to find your required product, then try different search terms. Still, if you are unable to find it, then we may not have listed that product on our website. But this does not mean we do not sell that item. For more information related to your required product, you can contact us by Clicking Here or Call/WhatsApp our customer care number @ 8763822440.

I want to order an item that is not on your website.

For this, you need to contact us directly & we will try our best to provide the product you need. You can contact us by Clicking Here or Call/WhatsApp our customer care number @ 8763822440.

How to stop receiving your marketing messages?

You will find an 'Unsubscribe' option in the footer section of our website, or click here to directly go there. Then put in your information & we will stop sending you all marketing messages within 7 days. 

I find some mistakes/errors in your website.

Please report any mistake or error you find in our website by Clicking Here or Call/WhatsApp our customer care number @ 8763822440.